Aion 2 Taiwan Asking for Phone Number – How to Fix the Verification Problem

A lot of global players jumped into the Taiwan version of Aion 2 expecting a smooth login, especially because early pre-registration periods allowed many overseas accounts to get in without extra checks. But once the servers officially launched, NCSoft added mandatory phone and device verification for almost everyone.

Now many players outside Taiwan are getting stuck at the phone number screen, or seeing errors like 40309:500 when trying to verify their account. The good news is that this usually is not a permanent block. In most cases, it is either a formatting issue, overloaded authentication servers, or a regional SMS delivery problem.

Here are the methods that players are currently using to solve the issue.

Why Aion 2 Taiwan Asks for a Phone Number

NCSoft added this verification system mainly to reduce:

• Bot accounts
• Gold sellers
• Multi-account abuse
• Stolen account logins
• VPN spam registrations

The Taiwan server now treats phone verification as part of its security system. Even players who already created an NCSoft Purple account may still get asked to verify again when launching Aion 2 for the first time.

For overseas users, the biggest problem is that the verification page is extremely picky about number formatting and region support.

Option 1: Use Your Own International Phone Number

For many players, the easiest fix is simply entering the number correctly. The system does support international numbers, but the interface is buggy and inconsistent.

Step 1: Select Your Country Code First

Before typing your number, open the dropdown menu and choose your country.

Examples:

• United States → +1
• United Kingdom → +44
• Australia → +61
• Singapore → +65

Do not manually type the country code yourself if the menu already added it.

Step 2: Remove the First Zero

This is the mistake most players make.

If your local number starts with a leading zero, remove it after selecting the country code.

Example:

The NCSoft system often rejects numbers when the local leading zero is included.

Step 3: Restart the Launcher

If verification fails the first time:

1. Completely close Purple Launcher
2. Reboot your PC or phone
3. Launch Purple again
4. Retry the verification

A surprising number of players report that the second clean attempt works immediately.

Option 2: Use a Virtual SMS Number

If your carrier never receives the SMS code, or the game says your region is unsupported, the community workaround is using a temporary virtual number.

This method works for many players because some regions are filtered by NCSoft's verification provider.

Step 1: Download a Virtual SMS App

Players commonly use temporary SMS receiver services or apps.

Typical choices include:

• SMS Virtual
• SMS Activate
• OnlineSIM
• 5SIM

Step 2: Buy an NCSoft Activation Number

Inside the service:

1. Search for “NCSoft”
2. Purchase a temporary number
3. Choose a supported region

Most players report good results with:

These usually cost very little.

Step 3: Enter the Number in Aion 2

Keep the virtual SMS page open while logging in.

Then:

1. Enter the temporary number
2. Request the verification code
3. Wait for the SMS
4. Enter the code in-game

Once accepted, your device becomes authorized.

Step 4: Swap to Your Real Number Later

After successfully logging in:

1. Open your NCSoft account settings
2. Go to phone management
3. Change the temporary number
4. Verify your real phone number or permanent VOIP line

Many players do this immediately so they do not lose account access later.

How to Fix Error 40309:500

This error is one of the most common login problems right now.

Usually it means:

• Verification server overload
• Failed SMS routing
• Security session timeout
• Launcher authorization failure

Here are the fastest fixes.

Spam the Resend Button

During peak hours, NCSoft's authentication servers get overloaded.

If the SMS does not arrive:

• Wait about 30 seconds
• Press Resend
• Repeat several times

A lot of players eventually receive the code after multiple attempts.

Run Purple Launcher as Administrator

Some players cannot even open the blue verification window.

If the popup freezes:

1. Exit Purple Launcher
2. Right-click the launcher shortcut
3. Select “Run as Administrator”
4. Relaunch Aion 2

This fixes permission-related loading problems for many users.

Disable VPN Temporarily

Ironically, some VPN regions trigger extra security checks.

If verification keeps failing:

• Turn off your VPN temporarily
• Retry verification
• Turn VPN back on after login if needed

Some players report that rotating VPN regions also helps.

Clear Purple Launcher Cache

Corrupted launcher cache can also break verification.

Try this:

1. Fully close Purple Launcher
2. Delete temporary cache files
3. Restart the launcher
4. Log in again

This often fixes endless loading circles or frozen security prompts.

Is Using a Virtual Number Safe?

Generally, yes — but there are risks.

Temporary numbers can expire quickly. If you lose access and the number gets recycled, recovering your account later becomes difficult.

That is why many experienced players immediately replace the temporary number with:

• Their real mobile number
• Google Voice
• A long-term VOIP number

That way, future security checks become much easier.