Privacy Policy - U4N.com

Last Updated: June 1, 2025

Please read this Privacy Policy carefully before using U4N.com (“the Platform” or “U4N”).
This Policy explains how we collect, use, store, disclose, and protect your personal information.
By accessing or using U4N, you agree to the terms described below and authorize us to process your personal data in accordance with this Privacy Policy and applicable laws of the Hong Kong Special Administrative Region (HKSAR).

1. Information We Collect

We collect personal information in the following circumstances:

When you register or log into an account;
When you place an order, make a payment, or contact customer service;
When you browse our website, join events, complete surveys, or subscribe to email updates;
Through cookies, log files, IP addresses, browser types, timestamps, and analytics tools;
When accessing the platform from a mobile device (e.g., device model, OS, geolocation, app identifiers);
From third-party service providers (e.g., payment gateways, verification services) as permitted by law;
From content you voluntarily submit such as reviews, comments, or feedback.

2. Types of Information We Collect

We may collect and process the following categories of data:

Identity information: name, contact details, billing or shipping address;
Account details: login credentials, verification data, and account security settings;
Transaction data: order details, payment history, and delivery records;
Device and behavior data: IP address, browser information, device ID, and browsing activity;
Voluntary submissions: messages, reviews, forms, and customer support communications.

3. How We Use Your Information

Your personal information is used to:

Provide, process, and manage the services you request, including order fulfillment;
Verify your identity and protect account security;
Handle disputes, complaints, or customer support requests;
Improve platform functionality, content, and overall user experience;
Send promotional offers, product updates, and marketing messages (you may opt out anytime);
Comply with applicable Hong Kong laws, regulations, and enforcement requirements.

We only collect data that is necessary for legitimate business purposes and always within the scope permitted by law.

4. Cookies and Similar Technologies

We use cookies, pixels, and device identifiers to:

Recognize returning users and maintain session login status;
Store preferences and improve personalized recommendations;
Analyze site performance and usage statistics;
Enhance advertisement targeting relevance;
Improve overall platform efficiency and security.

You may disable cookies through your browser settings, but certain site features may not function properly as a result.

U4N does not sell, rent, or trade your personal information to any third parties.
We may share or disclose data only in the following limited cases:

With trusted service providers such as payment processors, logistics partners, or cloud vendors—solely for order completion and system operation;
With your explicit consent;
When required by law, government request, or legal process;
To protect the rights, property, or safety of U4N, our users, or the public;
During corporate restructuring events (e.g., mergers, acquisitions, or asset transfers).

All third-party partners are contractually obligated to maintain strict confidentiality and use your data only for authorized purposes.

6. Data Storage and Security

Your personal information is stored on secure servers managed under strict industry standards and may be located in data centers inside or outside Hong Kong.

We employ encryption, firewalls, and access control systems to safeguard your information from unauthorized access, alteration, or disclosure.

Data is retained only for as long as necessary to fulfill service obligations or comply with legal requirements.

We strongly recommend keeping your account credentials confidential and avoiding password reuse across other platforms.

7. Protection of Minors

U4N does not knowingly collect or process personal data from individuals under 18 years old (or the age of majority in their jurisdiction).
If we become aware that we have collected such information, we will promptly delete it.
Minors should only use our services under the supervision of a parent or legal guardian.

8. Your Rights

In accordance with applicable privacy laws (including the Personal Data (Privacy) Ordinance, Cap. 486 of Hong Kong), you have the right to:

Access, correct, or delete your personal data;
Request restrictions on or object to certain processing activities;
Request a copy or transfer (“data portability”) of your personal data;
Withdraw consent for marketing communications at any time;
Close your U4N account and request erasure of your stored information.

To exercise these rights, please contact us at support@u4n.com .
We will respond within a reasonable timeframe as required by law.

9. Cross-Border Data Transfers

To deliver global services efficiently, your data may be transferred to or processed in other jurisdictions (such as international cloud servers).
In such cases, U4N will take all necessary measures to ensure the same level of protection as required under Hong Kong privacy law.

10. Policy Updates

U4N reserves the right to modify or update this Privacy Policy when necessary to reflect changes in legal, operational, or service requirements.
Any significant revisions will be announced via website notification or email.
By continuing to use the Platform after updates, you agree to the revised terms.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact:

Jointly operated by COOLPLAY TECHNOLOGY CO., LIMITED (UNIT 60 3/F YAU LEE CENTER NO.45 HOI YUEN ROAD KWUN TONG KL) and COOLYOUBEST LIMITED (69 Aberdeen Avenue, Cambridge, United Kingdom, CB2 8DL)

Email: support@u4n.com

Privacy Policy – U4N.com