Trading Guidelines

Why Was My Product Listing Rejected?

To ensure a fair and trustworthy marketplace, please upload accurate and genuine product information. Listings will be rejected under the following circumstances:

1. A significant difference between the listed price and the actual transaction price.
2. Use of the listing for advertising or redirecting users to external platforms.
3. Images that do not match the item, or listings that only showcase "not for sale," "wanted," or "deposit-based" items.
4. Seller notes indicating the item is for display only and not for sale.
5. Bundled listings that violate policy — if you wish to sell items as a bundle, list the price based on the individual item’s market value and specify the bundle details in the remarks section.

Why Was My Order Canceled After I Placed It?

Once an item is added to your cart, you must complete payment within 24 hours. If another user makes payment before you do, your order will be canceled.

Note: For virtual currency orders, the payment window is limited to 2 minutes due to their time-sensitive nature.

What If the Item I Received Doesn’t Match the Description?

We strongly recommend recording a clear video of the item before shipping and another full video upon receipt and before confirming the order.

In the event of a dispute, only video evidence (images are not accepted) will be considered by customer service.

For orders containing multiple items, only the specific items with issues are eligible for return or refund.

What Should I Do If the Seller Refuses to Issue a Refund?

We recommend the buyer and seller first try to resolve the issue through direct communication.

If no agreement is reached, you may request customer service intervention. If the seller does not respond within the required time, the platform will step in and process a refund on the buyer's behalf where appropriate.

Why Haven’t I Received Payment After the Buyer Paid?

Funds will be released to the seller’s U4N account only after the buyer has confirmed receipt of the item.

To check your account balance: go to "My Account" → "Balance".

Why Is My Withdrawal Delayed?

To ensure account security, large withdrawals may be subject to manual review. This can cause a short delay.

Please be patient — once approved, the funds will be deposited directly to your designated account.

What If the Buyer Doesn’t Confirm Receipt?

1. For fixed-price virtual items, the platform will automatically confirm receipt 48 hours after the item is marked as shipped.
2. For virtual currency orders, auto-confirmation occurs 24 hours after shipment.

What Is a “Delayed Receipt” Request?

In cases where the buyer is unable to receive the item within 10 days due to special circumstances, they may request a receipt delay 5 days after the seller has shipped the item.

Why Was My Order Locked?

When a dispute arises and customer support intervention is requested, the system will temporarily lock the order to prevent automatic confirmation during the investigation process.

What Is U4N's Secured Trading System?

U4N provides a fully secured trading experience. Funds are only released to the seller after the buyer confirms receipt, ensuring a safe and transparent transaction for both parties.

Is It Safe to Trade Through WeChat or Other Private Channels?

No — it is not safe. If someone asks you to trade through WeChat, Alipay, or any third-party tools, please remain alert.

Transactions made outside the U4N platform are not protected, and the platform cannot assist with dispute resolution in such cases.

What If I Encounter Inappropriate or Offensive Behavior?

U4N is committed to maintaining a positive and respectful community. Offensive, abusive, or inappropriate behavior is strictly prohibited.

If you encounter such behavior, please contact our customer support team. Depending on the severity, the account in question may be suspended or permanently banned.

What Is the Response Rate for Inquiries?

1. Inquiry Response Rate refers to the percentage of new trade-related messages a user responds to within 24 hours, measured over the past 90 days.

2. What Counts as a New Trade Inquiry?

   A “conversation” is defined as a series of consecutive messages between two users, where the time gap between any two messages is no more than 24 hours.

   A new inquiry is counted when: User A sends a message to User B for the first time. Or, if 24+ hours have passed since the last exchange, and User A sends a new message — this is counted as a new inquiry to User B. Trade inquiries specifically include messages initiated from the following pages: Order details, User's profile → Items for Sale, Auction details, Fixed-price item pages.

3. How Is a Response Measured?

   If User B replies to a new inquiry from User A within 24 hours of the first message, it is counted as a timely response.

   Note: Only the recipient's response time is considered — the sender’s follow-up messages do not affect the sender’s own response rate.

General Guidelines for Virtual Goods Trading

1. U4N is an information-sharing platform. All product listings and purchase requests are submitted by users. The accuracy, legality, and authenticity of the listings are the sole responsibility of the user.
2. Before listing any item, the seller must confirm that: The item exists. The item was obtained legally and in compliance with the rules of the relevant game developers and publishers.

3. Buyers and sellers are solely responsible for ensuring transaction safety.

   Do not engage in private/off-platform transactions. U4N will not handle disputes for trades conducted outside the platform or without platform-based order/chat records.

4. In accordance with local laws, minors are not permitted to trade virtual items.
5. Due to the nature of digital goods, U4N does not support returns under the “7-day no-reason return” policy or warranty services.
6. To protect your rights, you must record a complete transaction video during the entire trading process. If issues arise, contact customer support within 48 hours and provide the video and purchase records — these are the only accepted proof for after-sales support. Disputes without valid video evidence or raised after the deadline may not be resolved by the platform.
7. If a seller lists illegal, fraudulently obtained, or reclaimed items, U4N reserves the right to: Deduct the buyer’s refunded amount from the seller’s account. Suspend or permanently ban the seller’s U4N account.If the seller compensates the buyer voluntarily, penalties may be reduced based on the situation.

Guidelines for In-Game Items and Virtual Currency Trading

1. Transparent Pricing: All item prices listed by sellers must follow market logic and comply with local laws. Prices must be clearly marked. If a comparative price is referenced, its source and validity must be clearly stated. U4N strictly prohibits price manipulation, disproportionate exchange rates, off-platform redirection, or spamming low-value listings to boost credibility. Offending accounts will have listings removed and may face account suspension.
2. Accurate Pricing Required: Prices listed must reflect the actual sale price. If the listed price conflicts with product descriptions or sale units, U4N will remove the listing. Severe violations may result in a 3–7 day account suspension and removal of all listings.
3. No Underpricing Abuse: Listings significantly below the market average are prohibited. Repeat offenders may have their accounts suspended.
4. No Duplicate Listings: A single seller may not post multiple listings for identical items with the same price and attributes. Sellers are only allowed to post using one account. Duplicate postings under multiple usernames will be removed. Repeat violations may lead to a 3–7 day ban.
5. No Ranking Manipulation: Sellers may not abuse U4N's listing ranking system to unfairly boost product visibility. Violations will result in listing removal and a 3–7 day account ban. Severe abuse may result in permanent suspension.
6. No Fake Transactions: Sellers may not engage in or profit from fake trades, including but not limited to: Purchasing from their own buyer accounts. Collaborating with others to falsely boost sales or ratings. Faking delivery or undelivered trades. Accounts found engaging in such activity will be permanently banned and all listings removed.
7. No Offensive or Misleading Content: Product listings must not include defamatory, abusive, violent, pornographic, or threatening language. Additionally, the following are prohibited in titles or descriptions: Personal contact details, User IDs, Chat logs or dispute history, Mentions of third-party platforms, Violators will have all listings removed and accounts permanently banned.
8. Fulfilling Orders: Sellers must contact buyers after payment and deliver the agreed quantity of virtual goods as described. If excess items are delivered, it is the seller’s responsibility to negotiate a return. Failure to fulfill the order may result in a 3–7 day suspension.
9. Risk Before Delivery: The seller bears responsibility for the goods before delivery. After delivery, U4N will assess disputes based on provided evidence from both parties. Buyers and sellers may be asked to provide official records or third-party confirmation for item authenticity or claims.
10. Partial Refund Policy: If delivered goods are insufficient in quantity or do not meet the agreed duration, partial refunds will be issued based on the actual delivery. Severe cases (e.g., multiple violations or both issues present) will result in full refunds and account suspension.
11. Listing Errors Are the Seller’s Responsibility: If a listing error (e.g., price or quantity) results in a loss, the seller is solely responsible. Sellers are expected to maintain accurate inventory levels and promptly restock unavailable items.
12. Accurate Product Attributes: Product descriptions must match the actual item attributes and must remain consistent during the trade. Misleading or exaggerated claims will be treated as fraudulent listings, subject to removal and account suspension.
13. Account Safety Is the Buyer’s Responsibility: Buyers must protect their login credentials. Any loss or issues due to improper protection, incorrect character names, or in-game leaks are the buyer’s responsibility.
14. No Off-Platform Transactions: All trades must be conducted on U4N. Disputes arising from off-platform trades will not be handled by the platform.
15. Disputes Over Ownership: Due to the nature of virtual goods, U4N cannot verify item ownership. Any disputes must be resolved between the parties under applicable Chinese law. U4N is not liable for any consequences arising from such disputes.
16. Order Confirmation and Cancellation: Once a buyer completes payment, it is considered agreement to U4N’s trading process. Orders may not be canceled after the seller ships and the buyer confirms receipt.
17. Fraudulent Buyer Activity: If a buyer uses deceptive methods (e.g., similar usernames, exploiting game bugs), U4N reserves the right to cancel the order and permanently ban the account.
18. Malicious Purchasing Behavior: Buyers who use improper means to mass-purchase or manipulate orders will have their orders canceled and accounts permanently banned.
19. Item Changes by Developers: If item attributes are changed, removed, or restricted due to actions by the game’s developer or publisher, U4N is not responsible.
20. Enforcement and Penalties: If users are found to violate these rules, U4N may: Remove listings, Suspend or restrict trading privileges, Freeze or ban user accounts. In cases where U4N suffers losses due to a user’s violation, U4N reserves the right to pursue legal action.

Guidelines for Virtual Currency Buy Orders

1. Authentic Buy Listings: Buyers must ensure all buy requests are truthful and valid. If false or misleading information is found, U4N reserves the right to revoke the buyer’s purchasing privileges.
2. Total Value and Inventory Management: The total amount of a buy order is calculated based on unit price and maximum quantity. Buyers are responsible for maintaining accurate inventory and price information. Any losses due to posting errors must be borne by the buyer.
3. Payment and Frozen Funds: When a buy order is placed, the equivalent amount will be frozen in the buyer’s account. If a transaction is successful, funds are automatically paid to the seller. If the buy order is canceled, the frozen amount is automatically released.
4. Buy Order Expiration: Once a buy order reaches its expiration date, it will be automatically canceled, and the frozen balance will be released.
5. Finality of Transactions: Once a trade is completed on the U4N platform, the buyer acknowledges the transaction as final and may not request returns or refunds for any reason.
6. Correct Server Selection: After a seller accepts the order, the buyer must provide the correct in-game character name on the specified server. Losses due to incorrect server or character information are the buyer’s responsibility.
7. Tampering with Listings: Buyers are prohibited from maliciously altering the item information during the seller’s ordering process. Violations will result in removal of buyer privileges.
8. Dispute Resolution & Proof Requirements: In cases of over-delivery, under-delivery, or other discrepancies, both parties must provide a complete transaction video and proof of purchase within the legal timeframe. Disputes submitted late or without proper video evidence may not be resolved by the platform.
9. Confirmation of Delivery: Buyers must confirm delivery when the seller marks the item as shipped. If the buyer fails to confirm in time, the system will automatically complete the order. Losses from auto-confirmation due to buyer inaction will not be compensated. Buyers may not delay confirmation maliciously or demand unnecessary proof after shipment.
10. Game-Specific Rules: Some games may have unique trading requirements. Please refer to specific rules for those games when placing or accepting buy orders.
11. No Off-Platform Trades: Buyers and sellers must complete all trades within the U4N platform. U4N will not handle disputes arising from trades made outside the platform or without order/chat record evidence.
12. Seller Obligations: After an order is paid, the seller must promptly contact the buyer and deliver the agreed quantity of virtual currency. The delivered items must match the buyer’s intended use and duration as specified in the order.

Guidelines for Game Account Transactions

To ensure a safe and efficient trading environment on U4N, the following rules apply to all sellers participating in game account transactions:

1. Real-Name Verification Required: Sellers must complete real-name verification and provide valid personal identification. Minors are strictly prohibited from engaging in game account trading. A digital contract must be signed before listing any account for sale.
2. Accurate Account Information: Sellers must clearly and accurately display the true status of the account being sold. Any misleading or outdated listings may be removed by the platform without notice.
3. Prohibited Content: No content violating national laws (e.g., fraud, pornography, scams). No personal contact information or attempts to redirect users to private trades or third-party platforms. Violations will result in rejected listings, account penalties, or reduced exposure.
4. Cross-Platform Sales Policy: If an account is being sold on multiple platforms, the price must be consistent. If the account has been sold elsewhere or is no longer available, the seller must remove the listing immediately. Failure to do so may result in disputes and platform penalties.
5. Seller's Post-Sale Obligations: After the buyer completes payment, the seller must assist with: Verifying the account. Changing phone number, ID, security questions, and recovery email. If the seller refuses or fails to cooperate within 24 hours, the buyer is entitled to a full refund.
6. Transfer and Binding Restrictions: If the account cannot be rebound or verified due to system limitations or prior issues (e.g., binding limits already reached), the buyer may cancel the order without penalty.
7. Prohibited Conduct After Sale: If the seller reclaims the account, deletes content, or defrauds the buyer in any form, U4N reserves the right to: Reclaim the funds from the seller. Permanently ban the seller from the platform. Prohibit the seller from listing any future accounts.
8. Protection Against Buyer Misconduct: If the buyer attempts to sabotage the account or behaves maliciously during verification, the seller may provide evidence to U4N and refuse cancellation.
9. Seller-Initiated Cancellation Penalty: If the seller unilaterally cancels the order without a valid reason, they must pay a 5% cancellation penalty, which will be split equally between the buyer and the platform. Failure to pay may result in the account being blacklisted across platforms.
10. Ownership Responsibility: Sellers must guarantee they own full usage or ownership rights to the account and that no legal or security issues exist. If the account has a history of reclamation or fraud, the platform reserves the right to cancel the trade and hold the seller legally accountable.
11. Service Fees: U4N will collect a service fee from the final transaction amount, as shown on the account listing page. After assisting with binding changes and contract signing, the seller will receive the remaining balance within 24 hours.
12. Reclaiming After Completion: If the seller reclaims the account post-sale, U4N will provide necessary documentation to the buyer for recovery and legal action. If another party reclaims the account, the seller must cooperate with recovery efforts. Failure to cooperate will be treated as intentional misconduct. In severe cases, seller information may be provided to authorities or used in legal or consumer rights proceedings. U4N may also dispatch a dedicated recovery team to pursue the matter.